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Leadership is about self-awareness and connecting with othersLeadership is very often about getting others to push their limits. If you manage to convince your team that what you are collaborating on is worth putting in some extra effort, you can make miracles…
Learn to detect mental health issues in your employeesMental health issues are a modern illness, cases of which are becoming more and more common. Though mental health is not the big taboo it used to be in the past, the fact remains that most people will…
Finland aims for carbon neutrality by 2035On 4 June, the new Finnish coalition government published its policy measures in a document entitled Inclusive and competent Finland - a socially, economically and ecologically sustainable society.…
10 words that should be included in your CVThough the requirements for various job openings might be completely different, there are universal words that look good in a CV and that you should somehow incorporate into your resumé so that you…
Five tips on organising internal sales trainingFor educating employees, many companies rely on external agencies and expensive, specialised training sessions. But these are often only one-offs and, though they can bring some success, they will…
9 tips for cutting the average duration of one phone call in a contact centreThe Average Handling Time (AHT) is a term that refers to the average duration of one phone call between a client and a call centre agent. Shortening the average time not only increases customer…
Reshape your negative thought patternsSome of our thoughts frequently recur, even on a daily basis. If these thoughts are negative, mindfulness can help deal with them. Use it in order to relate better to your own mind.
Three hiring secrets that helped build a company with a billion dollar valueKendra Scott is an American entrepreneur, philanthropist and designer who managed to turn her small company, designing and selling jewellery, into a gigantic enterprise with a value of more than a…
What social status do B2C clients associate with your product?As every salesperson should know by now that clients aren't actually interested in the product itself when making decisions about a purchase. They are interested in whether the product can solve the…
Choosing an influencer to promote your brandHuman activities are becoming more part of the online world, and at the same time, there is a seemingly endless amount of information about every topic on the Internet. Customers increasingly prefer…
How can HR help managers in their work?A company's managers and team leaders are an essential part of the whole enterprise. Their habits, practices and leadership styles say a lot about the entire company culture, while at the same time…
Agile iterations: maybe the cycles at your company should be longerThe Agile approach to software development is based on short iterations and strictly given deadlines. This creates a sense of urgency and can help to achieve higher productivity of the whole team.
China's Asian neighbours see record foreign investmentUnited Nations Conference on Trade and Development (UNCTAD) has published the World Investment Report 2019 which states that more and more foreign companies are leaving China and relocating their…
How can you detect whether a client is profitable or not?When it comes to clientele, there is a general 20-80 rule, which means that a company has 80% of its profit from 20% of its top clients. Of course, even less lucrative clients can't just be rejected,…
Step by step: writing a job ad to attract quality workersThough many factors play an important role in the hiring process and its success, the first thing a potential candidate sees is often a job vacancy advert. Thus the role job ads play in the…
