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How to ruin a meeting at the very beginningRegardless of whether you are leading a meeting with a business partner, colleagues or someone else, impressions are formed in the first few seconds. Therefore, it is very important to focus on the…
15 tips on how to reduce the average length of phone calls in your call centerThe CallCentreHelper server presented tips on how to significantly increase the efficiency of your call center by shortening the average timespan of phone calls. Use the phone in the hiring…
Most common mistakes of project managersNo project manager can absolutely avoid mistakes in his work, but it never hurts to know what to pay attention to. That is why the Project Times website published the ten common mistakes in project…
Life lessons derived from PRIn every field we can learn something that fits well in our everyday life. Today, we have chosen five lessons from the field of public relations. People are funny. You will find they rarely fit…
10 tips for crisis management in the digital eraSocial networks and the Internet itself affect businesses in two ways. On the one hand, they bring new opportunities for communication with an audience and on the other hand, increase the activity of…
Measuring success is an important part of recruitment. Recruiters should, however, not invest more time evaluating than in actual recruiting. Because the internet is full of various instructions on…
Do you set a good example for others?Promises, promises. Have you ever heard your employees say this as an assessment of the managerial approach? Why have some managers not yet learned to stop making glib promises or proposing ideas…
How to build contacts on a professional social networkDo you often open you LinkedIn account and find your mailbox full of invitations to connect from strangers? Most of them say that you are friends but you have never heard of them. So why should you…
Google Alerts - the most effective marketing tool for freeGoogle Alerts is a tool that will send you e-mails notifying you of topics according to your specifications. Has it occurred to you that it is also one of the most powerful weapons of internet…
Do you want too much from your people?Managers who have unrealistic expectations are, of course, stressing their subordinates. And the expectations do not have to involve only performance requirements. You may expect your people to do…
4 tools for successful Design ThinkingDesign Thinking is one of the new management trends based on a new approach to problem solving, new product development or process improvement. Innovative thinking is about the involvement of the team…
Study: Eye contact may backfire on youEach training in presentation skills teaches about the importance of eye contact between a speaker and his audience because of its power to attract the audience's attention and persuade. However, new…
Trends in customer service 2014Because of the rapid development of technology, companies, in their fight over customers, must compete in the effective use of all these technologies, thus creating customers who feel like they are…
The principle of problem solving is hidden in the "Five Whys"The essence of the problem is clear: basically, it is the difference between what you have/where you are and what you want/where you want to be. In practice, it means knowing what you have to do, what…
10 ways to surpass client expectationsThe Call Center Helper server contacted seven professionals in customer service and asked them to come up with ideas on how to exceed customer expectations. They put together the following ten tips…
