Six questions for a call centre agent candidate Generally speaking, an ideal call centre agent should have the following six traits: communication skills, adaptability, creativity, team player, empathy and…
Only 30% of employees in Europe are engaged. How to change it? Stéphan Thierry is Managing Director of Krauthammer. In our interview, he…
What do employees want? It is the dream of every HR specialist to create a working environment…
Automation and robotics. Two major themes that dominate working life.…
Survey: Women negotiate less over salaries The difference between the incomes of men and women is a long-term one.…
Six ways to make a call centre agent's job easier Working in customer service, just like any job which involves work with…
Five basic tasks of an HR department Are you building an HR department from scratch within your company? Are you…
Three areas in which to develop employees' sense of connection with the company A working environment must motivate employees to give of their best. A…
Healthy feedback: the basis for a quality company culture Retaining employees means, among other things, offering them a quality…
Six company culture components employees most appreciate Well set-up work processes and a company culture in similar vein will…
Advantages and disadvantages of recruiting external workers who work remotely The current, technologically advanced age offers things previously unheard…
Five habits of managers that employees hate One of the most common reasons for employees changing jobs nowadays is…
Five most common mistakes of recruiters during a job interview The ability to conduct a good quality job interview is almost a kind of…
